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Answer: Amazon Comprehend, an NLP service for text analysis including sentiment.
The correct answer is C, Amazon Comprehend. This service employs natural language processing (NLP) and machine learning to analyze text and extract insights, including sentiment analysis. It is specifically designed to determine the sentiment of text, making it the ideal choice for analyzing customer service emails to identify whether the engagement was positive or negative. The other options are not suitable for this task: A (Amazon Textract) is for document text extraction, B (Amazon Translate) is for language translation, and D (Amazon Rekognition) is for image and video analysis.
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Which AWS service is appropriate for a company to analyze the sentiment of customer service emails, determining if they are positive or negative?
A
Amazon Textract, used for extracting text from documents.
B
Amazon Translate, for translating text between languages.
C
Amazon Comprehend, an NLP service for text analysis including sentiment.
D
Amazon Rekognition, for analyzing images and videos.
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