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Answer: Azure Bot Service, Language Service
To implement a chatbot for answering routine inquiries, you need services that facilitate bot creation and natural language processing. Azure Bot Service (Option B) provides the platform to develop, test, and deploy intelligent chatbots. Language Service (Option C) enables the chatbot to understand and process natural language, making it capable of handling predefined responses. Therefore, combining these two services will help reduce the load on telephone operators.
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To alleviate the workload of telephone operators, implement a chatbot for answering routine inquiries using fixed responses. Identify the two AI services required for this implementation.
A
Azure Machine Learning
B
Azure Bot Service
C
Language Service
D
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