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Answer: C. chatbot
The correct answer is C. A chatbot is an AI solution designed to simulate conversation with human users, especially over various channels like email, phone, and live chat. This makes it the most suitable technology for a multi-channel customer support system.
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To develop a multi-channel customer support system that includes email, phone, and live chat, which AI technology is most appropriate?
A
A. machine learning
B
B. computer vision
C
C. chatbot
D
D. natural language processing (NLP)
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