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Answer: A chatbot enabling self-service answers on a website., Voice menus on telephones to alleviate the demand on human staff.
The correct answers are B and C. Option B is correct because a chatbot that provides users with the ability to find answers on a website by themselves exemplifies a conversational AI workload, where the system interacts with users in a conversational manner. Option C is also correct because telephone voice menus are designed to handle customer queries through voice interaction, reducing the load on human resources. Options A and D do not involve conversational AI as they are related to pre-recorded messages and content aggregation, respectively.
Author: LeetQuiz Editorial Team
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Identify two scenarios that exemplify conversational AI workloads.
A
A telephone answering service utilizing a pre-recorded message.
B
A chatbot enabling self-service answers on a website.
C
Voice menus on telephones to alleviate the demand on human staff.
D
A system generating FAQ documents by automatically aggregating content from public websites.
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