Answer-first summary for fast verification
Answer: All of the above.
Option D is the correct approach as it combines multiple strategies to improve the knowledge base's coverage and accuracy. Manually adding more question-and-answer pairs, importing additional sources, and re-training the knowledge base with the existing data can all contribute to enhancing the solution's performance and providing more accurate answers to customer queries.
Author: LeetQuiz Editorial Team
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You are working on a question answering solution for a company's customer service team. The team has reported that the chatbot is not providing accurate answers to some of the customer queries. Upon investigation, you find that the knowledge base is not comprehensive enough. What steps can you take to improve the knowledge base's coverage and accuracy?
A
Manually add more question-and-answer pairs to cover the missing information.
B
Import additional sources, such as FAQs, product manuals, and support documents, to provide more comprehensive information.
C
Re-train the knowledge base with the existing data to improve its understanding.
D
All of the above.
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