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Answer: Create separate intents for 'order_status', 'return_policy', and 'product_info', and add specific utterances for each intent.
Creating separate intents for 'order_status', 'return_policy', and 'product_info' allows the model to better understand the specific needs of the user and provide more accurate responses. Adding specific utterances for each intent helps the model recognize and classify the user's messages correctly. Option A would not be effective as it would not allow the model to differentiate between different types of inquiries. Option C is incorrect as using pre-built entities alone would not be sufficient to capture the specific intents. Option D is not a viable approach as not creating any intents would make it difficult for the model to extract relevant information from user messages.
Author: LeetQuiz Editorial Team
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You are working on a case study where a company wants to implement a language understanding model for their customer support system. The model should be able to handle various intents such as 'order_status', 'return_policy', and 'product_info'. How would you approach the task of creating intents and adding utterances for this scenario?
A
Create a single intent called 'customer_support' and add all possible utterances related to order status, return policy, and product information.
B
Create separate intents for 'order_status', 'return_policy', and 'product_info', and add specific utterances for each intent.
C
Create a single intent and use pre-built entities to extract information related to order status, return policy, and product information.
D
Do not create any intents and rely solely on the model's ability to understand the context of user messages.
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