Answer-first summary for fast verification
Answer: Check the user's profile to ensure that their email address and phone number are correct and up-to-date.
Option A is the correct answer. Ensuring that the user's email address and phone number are correct and up-to-date is a fundamental step in troubleshooting SSPR issues. If the user's contact information is incorrect, they may not receive the necessary notifications for the verification process. Reviewing the audit logs can provide additional insights, but it is not the first step in troubleshooting. Disabling SSPR for affected users is not a solution, as it does not address the underlying issue. Customizing the notification template can improve the user experience but does not directly resolve the verification issues.
Author: LeetQuiz Editorial Team
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Your organization has implemented self-service password reset (SSPR) for Azure AD users. However, some users are experiencing issues with the verification process, such as not receiving email notifications or not being able to verify their phone numbers. What steps should you take to troubleshoot and resolve these issues?
A
Check the user's profile to ensure that their email address and phone number are correct and up-to-date.
B
Review the Azure AD audit logs to identify any errors or issues related to SSPR.
C
Disable SSPR for the affected users and require them to contact the helpdesk for password resets.
D
Configure a custom email or SMS notification template for SSPR to improve user experience.
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