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Answer: Ensure that all postmortems include what caused the incident, how the incident could have been worse, and how to prevent a future occurrence of the incident., Ensure that all postmortems include all incident participants in postmortem authoring and share postmortems as widely as possible.
A good postmortem should focus on learning from the incident to prevent future occurrences, rather than assigning blame. It should include the root cause of the incident, the impact or how it could have been worse, and actionable steps to prevent similar incidents. Options B and E align with these principles. B emphasizes understanding the incident's potential severity and prevention, while E highlights the importance of involving all participants and sharing learnings widely to foster a culture of transparency and continuous improvement. Options A, C, and D either focus on assigning blame (A), omit critical details like internal system components (C), or lack emphasis on prevention and learning (D).
Author: LeetQuiz Editorial Team
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To ensure the success of your company's postmortem policy, what two actions should you take to define what constitutes a good postmortem?
A
Ensure that all postmortems include what caused the incident, identify the person or team responsible for causing the incident, and how to prevent a future occurrence of the incident.
B
Ensure that all postmortems include what caused the incident, how the incident could have been worse, and how to prevent a future occurrence of the incident.
C
Ensure that all postmortems include the severity of the incident, how to prevent a future occurrence of the incident, and what caused the incident without naming internal system components.
D
Ensure that all postmortems include how the incident was resolved and what caused the incident without naming customer information.
E
Ensure that all postmortems include all incident participants in postmortem authoring and share postmortems as widely as possible.
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