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Answer: Develop a postmortem that includes the root causes, resolution, lessons learned, and a prioritized list of action items. Share it on the engineering organization's document portal.
The correct approach aligns with the SRE culture of transparency and collective learning. A postmortem should include the root causes, resolution, lessons learned, and a prioritized list of action items to prevent future incidents. Sharing this document on the engineering organization's document portal ensures that all team members can learn from the incident and contribute to the remediation efforts. Options A and C limit the sharing of information, which goes against the SRE principle of blameless postmortems and transparency. Option D includes assigning blame by listing people responsible, which is not in line with SRE's blameless culture. Therefore, the best practice is to develop a comprehensive postmortem and share it widely within the organization.
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When implementing SRE culture and principles, how should you respond to a manager from another team who requests a formal explanation of a recent limited outage in your supported service, in order to facilitate remediation actions?
A
Develop a postmortem that includes the root causes, resolution, lessons learned, and a prioritized list of action items. Share it with the manager only.
B
Develop a postmortem that includes the root causes, resolution, lessons learned, and a prioritized list of action items. Share it on the engineering organization's document portal.
C
Develop a postmortem that includes the root causes, resolution, lessons learned, the list of people responsible, and a list of action items for each person. Share it with the manager only.
D
Develop a postmortem that includes the root causes, resolution, lessons learned, the list of people responsible, and a list of action items for each person. Share it on the engineering organization's document portal.