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Answer: Provide periodic updates to all stakeholders in a timely manner. Commit to a ג€next updateג€ time in all communications.
In the context of Site Reliability Engineering practices, especially during a large, ongoing incident affecting customer-facing applications, effective communication is crucial. The best approach is to ensure that all stakeholders, both internal and external, are kept informed in a timely manner. This involves providing periodic updates to all stakeholders and committing to a 'next update' time in all communications. This approach ensures transparency and manages expectations effectively. Delegating communication tasks or focusing solely on one group of stakeholders (either internal or external) is not as effective as ensuring all parties are informed. Therefore, the most efficient and inclusive strategy is to provide updates to all stakeholders periodically and commit to a 'next update' time in all communications.
Author: LeetQuiz Editorial Team
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Your company adheres to Site Reliability Engineering practices. As the Communications lead for a major ongoing incident impacting customer-facing applications, you are receiving frequent update requests from internal stakeholders and customers. The outage has no estimated resolution time yet. How can you efficiently provide updates to all affected parties?
A
Focus on responding to internal stakeholders at least every 30 minutes. Commit to ג€next updateג€ times.
B
Provide periodic updates to all stakeholders in a timely manner. Commit to a ג€next updateג€ time in all communications.
C
Delegate the responding to internal stakeholder emails to another member of the Incident Response Team. Focus on providing responses directly to customers.
D
Provide all internal stakeholder emails to the Incident Commander, and allow them to manage internal communications. Focus on providing responses directly to customers.