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You work for a leading financial institution planning to deploy Dialogflow for a chatbot on its mobile app. Analysis shows that 70% of customer inquiries are basic, solvable within 10 intents, while the remaining 30% are complex. Which intents should be prioritized for automation to enhance efficiency?
A
Focus on automating the 30% of complex intents to reduce the workload on live agents.
B
Automate a mix of simple and complex intents to cover a broad spectrum of inquiries.
C
Prioritize automating the 10 intents that address 70% of inquiries, allowing agents to focus on complex issues.
D
Automate intents where common terms like 'payment' are infrequent to avoid software confusion.