Answer-first summary for fast verification
Answer: Establish a Service Level Agreement and communicate it to the users.
Options A, B, and C are incorrect because only Service Level Agreements (SLAs) include consequences for not meeting Service Level Objectives (SLOs). Option D is correct as an SLA is necessary to guarantee a level of service with stipulated consequences for missing the agreed targets. Reference: [Google SRE Book on Service Level Objectives](https://sre.google/sre-book/service-level-objectives/) (Agreements).
Author: LeetQuiz Editorial Team
Ultimate access to all questions.
Your team has developed a video processing service that converts videos from one format to another. After agreeing on indicator metrics to track the system's performance and setting a minimum target value within a rolling 4-week window, what is required to ensure a guaranteed level of service to the customer, with consequences for not meeting it?
A
Establish a Service Level Objective and communicate it to the users.
B
Establish a Service Level Indicator and communicate it to the users.
C
Establish an Error Budget and communicate it to the users.
D
Establish a Service Level Agreement and communicate it to the users.
No comments yet.