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A gaming company has recently released a new version of its popular game, leading to a 70% surge in website traffic. Users are now experiencing timeout issues when trying to launch the game, prompting your team to declare an incident. What is the most critical action to take?
A gaming company has recently released a new version of its popular game, leading to a 70% surge in website traffic. Users are now experiencing timeout issues when trying to launch the game, prompting your team to declare an incident. What is the most critical action to take?
Real Exam
Explanation:
The correct answer is to focus on restoring the service (mitigation) during an incident, as this should be the top priority. Other actions, such as root cause analysis or documenting the incident, are important but should follow after service restoration. Assigning blame is not recommended during or after incidents. Refer to: Managing Incidents and Incident Response for more information.