Answer-first summary for fast verification
Answer: Focus on restoring the service to mitigate the incident as quickly as possible.
The correct answer is to focus on restoring the service (mitigation) during an incident, as this should be the top priority. Other actions, such as root cause analysis or documenting the incident, are important but should follow after service restoration. Assigning blame is not recommended during or after incidents. Refer to: Managing Incidents and Incident Response for more information.
Author: LeetQuiz Editorial Team
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A gaming company has recently released a new version of its popular game, leading to a 70% surge in website traffic. Users are now experiencing timeout issues when trying to launch the game, prompting your team to declare an incident. What is the most critical action to take?
A
Investigate the reasons behind the user requests timing out to understand the root cause.
B
Assign blame to determine who failed in planning the capacity adequately.
C
Focus on restoring the service to mitigate the incident as quickly as possible.
D
Document the incident, including all root causes and preventive measures for the future.
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