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Answer: Formulate a Service Level Agreement and disclose it to the users.
Options A, B, and C are incorrect because only Service Level Agreements (SLAs) include consequences for not meeting Service Level Objectives (SLOs). Option D is correct as an SLA is necessary to guarantee a level of service with stipulated consequences for missing the agreed targets. Reference: [Google SRE Book on Service Level Objectives](https://sre.google/sre-book/service-level-objectives/) (Agreements).
Author: LeetQuiz Editorial Team
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Your team has developed a video processing service that converts videos from one format to another. After agreeing on key performance metrics and setting minimum targets within a 4-week rolling window, what is essential to ensure a guaranteed level of service to the customer, including consequences for not meeting these targets?
A
Establish an Error Budget and communicate it to the users.
B
Define a Service Level Indicator and share it with the users.
C
Develop a Service Level Objective and inform the users.
D
Formulate a Service Level Agreement and disclose it to the users.
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