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Answer: Formulate a Service Level Agreement and present it to the users.
The correct answer is to create a Service Level Agreement (SLA) because only SLAs include consequences for not meeting the agreed Service Level Objectives (SLOs). The other options, while important for monitoring and managing service performance, do not inherently include consequences for missing targets.
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Your team has developed a video processing service that converts videos from one format to another. After agreeing on indicator metrics to track the system's performance and setting a minimum target value within a rolling 4-week window, what is essential to ensure a guaranteed level of service to the customer, with consequences for not meeting it?
A
Establish an Error Budget and communicate it to the users.
B
Develop a Service Level Indicator and share it with the users.
C
Formulate a Service Level Agreement and present it to the users.
D
Define a Service Level Objective and disclose it to the users.
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