Automate a balanced selection of both simple and complex intents to ensure comprehensive coverage of customer inquiries, despite the potential for increased initial development time and complexity.

Prioritize automating the complex intents first, as they are more time-consuming for live agents and automating them could significantly reduce operational costs.

Focus on automating the 10 intents that handle 70% of the inquiries, enabling live agents to dedicate more time to resolving the more complex 30% of inquiries.

Automate intents based on the frequency of specific keywords like 'account' or 'transaction', regardless of the complexity or simplicity of the intent, to streamline the chatbot's response mechanism.