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Your site reliability engineering (SRE) team is frequently interrupted by repetitive tasks and requests from customers, such as handling quota requests, which hinders their progress on engineering work or feature launches. According to Google's SRE best practices, what steps can you take to minimize these interruptions and prevent team exhaustion or burnout?
Explanation:
The correct approach to reducing or eliminating toil, as recommended by Google's SRE principles, is through automation. This strategy effectively frees up SRE team members to focus on more valuable engineering work. Other options, such as onboarding more team members or reassigning tasks, do not directly address the root cause of repetitive interruptions and thus are not as effective in reducing toil. For more details, refer to Google's SRE principles on identifying and tracking toil and eliminating toil.