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When drafting a postmortem for an incident that significantly impacted users, with the goal of avoiding future occurrences, which two sections are essential to include?
A
An assessment of the incident's severity relative to other incidents.
B
The root cause analysis explaining why the incident happened.
C
A list of action items to prevent the incident from recurring.
D
The names of the team members involved in the incident.
E
Service plans for the services impacted by the incident.
