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Answer: Operations Lead, Communications Lead
The Operations Lead and Communications Lead are pivotal roles in incident management as outlined in the Google Professional Cloud DevOps Engineer documentation. The Operations Lead oversees the incident resolution process, including service restoration, incident analysis, and resolution verification. The Communications Lead ensures timely and accurate communication with customers and stakeholders, keeping them updated on the incident's status.
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Your company is adopting Site Reliability Engineering (SRE) practices. As the Incident Commander for a new incident impacting customers, you need to quickly assign two key roles to ensure an effective incident response. Which two roles are essential for this purpose?
A
Customer Impact Analyst
B
External Customer Communications Lead
C
Communications Lead
D
Engineering Lead
E
Operations Lead