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Answer: Identify and automate repetitive tasks that contribute to toil.
In Site Reliability Engineering (SRE), 'toil' refers to repetitive, manual tasks that offer no value to the organization and can lead to team burnout. The recommended approach is to minimize or eliminate toil to meet SLOs and SLIs efficiently. Automating these tasks not only reduces toil but also allows the SRE team to concentrate on projects that enhance application availability, aligning with SRE best practices. Other options, such as adjusting SLOs, delegating projects, or increasing team size, do not effectively address the root cause of toil and fail to improve organizational efficiency or adhere to SRE guidelines.
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Your Site Reliability Engineering team is engaged in toil work, specifically archiving unused data in your application’s relational database, to maintain a low Latency Service Level Indicator (SLI) and meet your Service Level Objective (SLO). This toil is hindering your team from focusing on a high-priority project aimed at improving the Availability SLI of your application. To reduce burnout, enhance efficiency, and adhere to Site Reliability Engineering best practices, what is the best course of action?
A
Change the SLO of your latency SLI to reduce the frequency of toil work, thereby freeing up capacity for the availability SLI project.
B
Delegate the availability SLI engineering project to the software engineering team.
C
Recognize repetitive tasks contributing to toil and expand the team to handle these tasks.
D
Identify and automate repetitive tasks that contribute to toil.