AI Ethicist, who ensures the ethical use of AI in customer interactions but does not directly contribute to aligning ML projects with business goals.

Database Administrator, responsible for managing and optimizing the data infrastructure necessary for ML projects but not involved in translating business challenges into ML use cases.

Professional Machine Learning Engineer, specializing in translating business challenges into ML use cases, ensuring that ML initiatives are technically feasible and aligned with the company's strategic goals of enhancing customer service.

Data Scientist, who develops and optimizes ML models but primarily focuses on the technical aspects rather than aligning ML projects with overarching business objectives.