A retail company aims to improve customer experience by using an LLM to automatically handle common inquiries, enhancing response times while preserving personalized interactions.

Which input/output pair should the Generative AI Engineer use to accomplish this?

Exam-Like

Input: Customer service chat logs; Output: Group the chat logs by users, followed by summarizing each user’s interactions, then respond

59.5%

Input: Customer service chat logs; Output: Find the answers to similar questions and respond with a summary

27.4%

Input: Customer reviews; Output: Classify review sentiment

6.0%

Input: Customer reviews; Output: Group the reviews by users and aggregate per-user average rating, then respond

7.1%

Databricks Certified Generative AI Engineer - Associate