Question: 23

You are developing a customer service chatbot using a large language model (LLM) in Databricks. The baseline model generates formal, fact-based responses, but you want to adjust the prompt so the chatbot's responses are more empathetic and conversational when handling complaints. How should you modify the prompt to best adjust the LLM's tone?

Your baseline prompt is:
"Analyze the customer's complaint and provide a solution."

Which of the following prompt modifications will most effectively adjust the response tone to be empathetic and conversational?