Financial Risk Manager Part 1
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In the modern business world, it's not uncommon to find organizations recording phone conversations between clients and staff. Which of the following best explains why firms must exercise caution when engaging in such an exercise as highlighted by the Bankers Trust incident?
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TTanishq
A
Taping conversations can have a negative impact on the ability of staff to freely and candidly engage with clients.
B
The recorded conversations can be used against the organizations as evidence during lawsuits.
C
The exercise may not yield significant results and may actually deal a heavy blow to staff/management trust.
D
Taping conversations could consume considerable time and energy, which could otherwise be channeled into more productive business.
Explanation:
The Bankers Trust incident serves as a cautionary tale for organizations that record conversations between their staff and clients. In this case, Procter and Gamble and Gibson Greetings sued Bankers Trust for failing to customize derivative trades to suit their individual needs. The plaintiffs used recorded phone conversations of Bankers Trust employees as evidence.
Key Points:
- Recorded conversations can become discoverable evidence in litigation
- In the Bankers Trust case, the recordings were used by plaintiffs to prove misconduct
- This creates legal and reputational risks for organizations
- While other options may be valid concerns, the primary risk highlighted by this specific incident is the legal evidence risk
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