AWS Certified Cloud Practitioner
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Which benefits does a company receive with AWS Business Support? (Select TWO.)
Real Exam
Community
RRitesh
A
Dedicated AWS technical account manager (TAM)
B
Response time of less than 15 minutes for business-critical cases
C
Phone, web, and chat support 24 hours a day, 7 days a week
D
Full set of AWS Trusted Advisor best practice checks
E
Well-Architected reviews
Explanation:
AWS Business Support Benefits Explanation
Correct Answers: C and D
Detailed Breakdown:
✅ Phone, web, and chat support 24 hours a day, 7 days a week
-
Business Support provides 24/7 access to Cloud Support Engineers via phone, chat, and web
-
This ensures continuous support coverage regardless of time zone or business hours
✅ Full set of AWS Trusted Advisor best practice checks
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Business Support unlocks all Trusted Advisor checks (not just the basic 7)
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Includes cost optimization, security, fault tolerance, performance, and service limits
❌ Dedicated AWS technical account manager (TAM)
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Incorrect: This is a feature of Enterprise Support, not Business Support
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TAMs provide proactive guidance and are available only at the Enterprise tier
❌ Response time of less than 15 minutes for business-critical cases
-
Incorrect: This is also an Enterprise Support feature
-
Business Support has longer response times (typically 1 hour for business-critical)
❌ Well-Architected reviews
- Incorrect: While Business Support provides architectural guidance, formal Well-Architected reviews are typically associated with higher support tiers or specialized services
Key Takeaway: Business Support provides 24/7 access to support engineers and full Trusted Advisor functionality, but lacks the dedicated TAM and faster response times of Enterprise Support.
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