AWS Certified Cloud Practitioner
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Which benefits does AWS Business Support provide? (Select TWO.)
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RRitesh
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A
Assistance 24 hours a day, 7 days a week through live chat or a phone call
B
Support from a dedicated AWS technical account manager (TAM)
C
An unlimited number of cases and contacts
D
15-minute response time for interruption of production systems
E
Annual operational reviews with AWS solutions architects
Explanation:
Explanation
AWS Business Support provides the following key benefits:
✅ Assistance 24 hours a day, 7 days a week through live chat or a phone call - Business Support offers 24/7 access to AWS Support via chat, phone, and email.
✅ An unlimited number of cases and contacts - Business Support allows unlimited support cases and authorized contacts.
Other options explained:
- Support from a dedicated AWS technical account manager (TAM) - This is a feature of AWS Enterprise Support, not Business Support
- 15-minute response time for interruption of production systems - This is also an Enterprise Support feature (Business Support has 1-hour response time for production system interruptions)
- Annual operational reviews with AWS solutions architects - This is typically part of Enterprise Support offerings
Key differences between AWS Support plans:
- Business Support: 24/7 support, unlimited cases, 1-hour response for production system interruptions
- Enterprise Support: Includes TAM, 15-minute response for production system interruptions, operational reviews, and other premium features
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