AWS Certified Cloud Practitioner
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Which benefits does a company receive with AWS Business Support? (Select TWO.)
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A
Dedicated AWS technical account manager (TAM)
B
Response time of less than 15 minutes for business-critical cases
C
Phone, web, and chat support 24 hours a day, 7 days a week
D
Full set of AWS Trusted Advisor best practice checks
E
Well-Architected reviews
Explanation:
Explanation
AWS Business Support includes:
- 24x7 phone, chat, and web support - This is a core feature of Business Support that provides round-the-clock access to AWS support
- Full set of AWS Trusted Advisor best practice checks - Business Support unlocks all Trusted Advisor checks (not just the basic ones available with Developer Support)
Why the other options are incorrect:
- Dedicated AWS technical account manager (TAM) - This is only available with AWS Enterprise Support, not Business Support
- Response time of less than 15 minutes for business-critical cases - This is an Enterprise Support feature; Business Support has longer response time SLAs
- Well-Architected reviews - These are typically part of Enterprise Support or available through AWS Professional Services
AWS Support Plans Comparison:
- Basic: Free, limited to account and billing support
- Developer: Business hours email support
- Business: 24x7 support, full Trusted Advisor checks
- Enterprise: Includes TAM, faster response times, and additional services
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