AWS Certified Cloud Practitioner
Get started today
Ultimate access to all questions.
Deep dive into the quiz with AI chat providers.
We prepare a focused prompt with your quiz and certificate details so each AI can offer a more tailored, in-depth explanation.
A company wants to perform sentiment analysis on customer service email messages that it receives. The company wants to identify whether the customer service engagement was positive or negative.
Which AWS service should the company use to perform this analysis?
Exam-Like
Community
RRitesh
A
Amazon Textract
B
Amazon Translate
C
Amazon Comprehend
D
Amazon Rekognition
Explanation:
Explanation
Amazon Comprehend is the correct AWS service for sentiment analysis because:
-
Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text
-
It can analyze text to determine sentiment (positive, negative, neutral, or mixed)
-
It's specifically designed for text analysis tasks like sentiment analysis, entity recognition, and language detection
Why not the other options:
-
Amazon Textract: Used for extracting text and data from scanned documents, not sentiment analysis
-
Amazon Translate: Used for language translation between different languages
-
Amazon Rekognition: Used for image and video analysis, not text sentiment analysis
For analyzing customer service email messages to determine positive or negative sentiment, Amazon Comprehend is the appropriate AWS service.
Comments
Loading comments...