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Answer: Amazon Comprehend
## Explanation Amazon Comprehend is the correct AWS service for sentiment analysis because: - **Amazon Comprehend** is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text - It can analyze text to determine sentiment (positive, negative, neutral, or mixed) - It's specifically designed for text analysis tasks like sentiment analysis, entity recognition, and language detection ### Why not the other options: - **Amazon Textract**: Used for extracting text and data from scanned documents, not sentiment analysis - **Amazon Translate**: Used for language translation between different languages - **Amazon Rekognition**: Used for image and video analysis, not text sentiment analysis For analyzing customer service email messages to determine positive or negative sentiment, Amazon Comprehend is the appropriate AWS service.
Author: Ritesh Yadav
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A company wants to perform sentiment analysis on customer service email messages that it receives. The company wants to identify whether the customer service engagement was positive or negative. Which AWS service should the company use to perform this analysis?
A
Amazon Textract
B
Amazon Translate
C
Amazon Comprehend
D
Amazon Rekognition
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