AWS Certified Cloud Practitioner
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A company's application is gaining popularity. The company needs to set up a phone number to manage the increasing volume of calls that the company's support staff receives. Which AWS service should the company use to meet this requirement?
Real Exam
Community
RRitesh
0
A
Amazon Connect
B
Amazon CloudFront
C
AWS Direct Connect
D
AWS Trusted Advisor
E
Amazon Connect
Explanation:
Explanation
Amazon Connect is the correct AWS service for this requirement because:
- Amazon Connect is a cloud-based contact center service that enables businesses to set up a customer contact center with phone numbers, interactive voice response (IVR) systems, and routing logic
- It allows companies to quickly set up phone numbers to handle incoming customer calls
- It scales automatically to handle increasing call volumes as the application gains popularity
- Provides features like call routing, queuing, and integration with other AWS services
Why the other options are incorrect:
- Amazon CloudFront: A content delivery network (CDN) service for distributing content globally - not for phone call management
- AWS Direct Connect: A service for establishing dedicated network connections from on-premises to AWS - not for contact center functionality
- AWS Trusted Advisor: An optimization service that provides recommendations for cost optimization, security, and performance - not for phone system setup
The duplicate "Amazon Connect" option (E) appears to be a repetition in the source text, but Amazon Connect is indeed the correct service for setting up phone numbers and managing call volumes.
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