AWS Certified Cloud Practitioner
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Which AWS service is a cloud-based contact center that requires no upfront payments?
Real Exam
Community
RRitesh
A
AWS IAM Identity Center
B
AWS Direct Connect
C
Amazon Connect
D
AWS Organizations
Explanation:
Amazon Connect is AWS's cloud-based contact center service that operates on a pay-as-you-go model with no upfront payments or long-term contracts. It allows businesses to set up a contact center in minutes and scale based on demand.
Key features:
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No upfront payments or long-term commitments
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Pay only for what you use
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Scales automatically based on call volume
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Integrates with other AWS services
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Provides omnichannel customer engagement (voice, chat, tasks)
Other options explained:
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AWS IAM Identity Center: Identity and access management service for single sign-on
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AWS Direct Connect: Dedicated network connection from on-premises to AWS
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AWS Organizations: Service for managing multiple AWS accounts
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