AWS Certified Cloud Practitioner
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Which AWS service is a cloud-based contact center that requires no upfront payments?
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RRitesh
Explanation:
Amazon Connect is AWS's cloud-based contact center service that operates on a pay-as-you-go model with no upfront payments or long-term contracts. It allows businesses to set up a contact center in minutes and scale based on demand.
Key features:
- No upfront payments or long-term commitments
- Pay only for what you use
- Scales automatically based on call volume
- Integrates with other AWS services
- Provides omnichannel customer engagement (voice, chat, tasks)
Other options explained:
- AWS IAM Identity Center: Identity and access management service for single sign-on
- AWS Direct Connect: Dedicated network connection from on-premises to AWS
- AWS Organizations: Service for managing multiple AWS accounts
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