Only the Enterprise support plan provides access to a Support Concierge. The Support Concierge is a dedicated team that provides billing and account assistance, helping customers navigate AWS billing complexities and optimize costs. This service is exclusive to Enterprise Support customers.
AWS Support Plan Comparison:
- Basic: Free support for all AWS customers, includes access to customer service, documentation, whitepapers, and support forums
- Developer: Business hours email access to Cloud Support Associates
- Business: 24x7 phone, email, and chat access to Cloud Support Engineers
- Enterprise: All Business features plus access to a Technical Account Manager (TAM) and Support Concierge
The Support Concierge specifically helps with:
- Billing inquiries and account management
- Cost optimization recommendations
- Invoice analysis and explanations
- AWS spending patterns and forecasting
