AWS Certified Cloud Practitioner
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A company is planning to use AWS to host critical resources. Most of their systems are business critical and need to have response times less than 15 minutes. Which of the following support plans should they consider?
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Community
RRitesh
A
Basic
B
Developer
Explanation:
Explanation
For business-critical systems requiring response times less than 15 minutes, the company should consider the Developer support plan or higher (Business or Enterprise).
Key points:
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Basic Support: Only provides general guidance and access to AWS documentation, with no guaranteed response times
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Developer Support: Offers technical support during business hours with response times:
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General guidance: < 24 business hours
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System impaired: < 12 business hours
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Business Support: Provides 24/7 technical support with response times:
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General guidance: < 24 hours
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System impaired: < 12 hours
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Production system impaired: < 4 hours
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Production system down: < 1 hour
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Enterprise Support: Offers the fastest response times including < 15 minutes for business-critical system down
Since the requirement specifies response times less than 15 minutes for business-critical systems, the company would need Enterprise Support to meet this SLA. However, among the given options (Basic vs Developer), Developer is the better choice as it provides actual technical support, though it doesn't guarantee the required 15-minute response time.
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