Answer: Developer

## Explanation For business-critical systems requiring response times less than 15 minutes, the company should consider the **Developer** support plan or higher (Business or Enterprise). **Key points:** - **Basic Support**: Only provides general guidance and access to AWS documentation, with no guaranteed response times - **Developer Support**: Offers technical support during business hours with response times: - General guidance: < 24 business hours - System impaired: < 12 business hours - **Business Support**: Provides 24/7 technical support with response times: - General guidance: < 24 hours - System impaired: < 12 hours - Production system impaired: < 4 hours - Production system down: < 1 hour - **Enterprise Support**: Offers the fastest response times including < 15 minutes for business-critical system down Since the requirement specifies response times less than 15 minutes for business-critical systems, the company would need **Enterprise Support** to meet this SLA. However, among the given options (Basic vs Developer), Developer is the better choice as it provides actual technical support, though it doesn't guarantee the required 15-minute response time.

Author: Ritesh Yadav