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Answer: Enterprise
The Enterprise support plan provides: - 24x7 access to Cloud Support Engineers via email, chat, and phone - Response time of less than 15 minutes for business-critical system down (which meets the requirement of less than 1 hour for critical faults) While the Business plan also offers 24x7 support, it has longer response times: - Business plan: < 1 hour for business-critical system down - Enterprise plan: < 15 minutes for business-critical system down The Basic and Developer plans do not provide 24x7 phone support or guaranteed response times for critical faults. Therefore, the Enterprise plan is the correct choice that meets all requirements while considering cost-effectiveness for the required service level.
Author: Ritesh Yadav
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Your company is planning to pay for an AWS Support plan. They have the following requirements as far as the support plan goes: 24x7 access to Cloud Support Engineers via email, chat & phone. A response time of less than 1 hour for any critical faults. Which of the following plans will suffice keeping in mind the cost factor.
A
Basic
B
Developer
C
Business
D
Enterprise
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