AWS Certified Cloud Practitioner
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A call center analytics platform wants to convert recorded customer support calls into text for analysis. Which AWS AI service provides this capability?
Real Exam
Community
RRitesh
A
Amazon Translate
B
Amazon Transcribe
C
Amazon Polly
D
Amazon Rekognition
Explanation:
Explanation
Amazon Transcribe is the correct AWS AI service for converting speech to text. Here's why:
Amazon Transcribe:
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Converts speech to text (speech-to-text service)
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Can transcribe audio recordings, including customer support calls
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Supports various audio formats and languages
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Provides automatic speech recognition (ASR) capabilities
Other options explained:
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Amazon Translate: Translates text between different languages (not speech-to-text)
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Amazon Polly: Converts text to speech (text-to-speech service, opposite of what's needed)
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Amazon Rekognition: Analyzes images and videos for objects, faces, text, scenes, and activities (computer vision service)
For a call center analytics platform that needs to analyze recorded customer support calls, converting the audio recordings to text is essential for text-based analysis, sentiment analysis, keyword extraction, and other analytics. Amazon Transcribe is specifically designed for this use case.
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