AWS Certified AI Practitioner
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A call center analytics platform wants to convert recorded customer support calls into text for analysis. Which AWS AI service provides this capability?
Real Exam
Community
JJin
A
Amazon Translate
B
Amazon Transcribe
C
Amazon Polly
D
Amazon Rekognition
Explanation:
Explanation:
Amazon Transcribe is the correct AWS service for converting speech to text. Here's why:
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Amazon Transcribe is specifically designed for automatic speech recognition (ASR) and converts audio to text. It's ideal for transcribing customer support calls, meetings, and other audio recordings.
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Amazon Translate is for language translation between different languages, not speech-to-text conversion.
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Amazon Polly is a text-to-speech service that converts text into lifelike speech, which is the opposite of what's needed here.
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Amazon Rekognition is for image and video analysis, including facial recognition, object detection, and scene understanding.
For a call center analytics platform, Amazon Transcribe would:
- Convert recorded audio calls into text transcripts
- Support multiple languages and accents
- Provide speaker diarization (identifying different speakers)
- Include timestamps for each utterance
- Enable downstream analysis like sentiment analysis, keyword spotting, and compliance monitoring
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